Microsoft 365 Administration

Microsoft 365 Administration – Expert Management of Your Entire Cloud Environment

Microsoft 365 is the backbone of your business productivity, identity security, email, collaboration, and cloud storage. But without proper administration, it can become disorganized, insecure, and inefficient. Zeoak’s Microsoft 365 Administration service provides complete, ongoing management of your entire tenant—ensuring every user, permission, device, app, and policy remains secure, optimized, and aligned with best practices.

We handle everything behind the scenes so your organization gets the full power of Microsoft 365 without the complexity.

This is not basic IT support.
This is full, enterprise-grade tenant administration, built for modern businesses.

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✔ Identity & User Account Management (Entra ID)

Your workforce relies on accurate, secure, and well-managed identities.

We handle:

• New user creation and onboarding

• Secure MFA setup

• Group membership and permission assignment

• Role-based access control

• Password resets & lockout support

• Account lifecycle automation

• User offboarding & access revocation

• Admin role restrictions and best practices

Every user gets the right access—no more, no less.

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✔ Licensing Assignment & Optimization

Microsoft 365 licensing can be confusing and expensive when mismanaged. We simplify it.

Includes:

• Automatic license assignment during onboarding

• Removing unused/duplicated licenses

• Identifying opportunities to downgrade or upgrade

• Tracking license utilization

• Managing Business Premium, E3/E5, and add-on SKUs

• Cost-optimization recommendations

You only pay for what you actually need.

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✔ Exchange Online Administration (Email Management)

Email is mission-critical. We keep it secure, efficient, and functioning without interruption.

Services include:

• Mailbox creation & management

• Shared mailboxes & distribution lists

• Email routing & forwarding rules

• Anti-spam & anti-phishing configuration

• Safe Links & Safe Attachments

• Mail flow troubleshooting

• SPF, DKIM, DMARC setup

• Retention & archiving policies

• Litigation hold and eDiscovery support

Your email environment becomes reliable and fully protected.​

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✔ Teams Administration & Governance

Teams is your communication hub. We keep it structured and secure.

Includes:

• Team and channel creation policies

• External access management

• App permissions and restrictions

• Meeting and conference settings

• Call policies (with or without Teams Phone)

• Channel permission tuning

• Guest access rules

• Lifecycle management to prevent clutter

Teams stays clean, professional, and under control.

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✔ Microsoft 365 Security Configuration

We continuously harden your Microsoft 365 environment using modern best practices.

Security management includes:

• MFA enforcement

• Conditional Access

• Identity Protection

• Security baseline application

• Defender for Office 365 tuning

• Safe Links / Safe Attachments

• Data Loss Prevention (DLP)

• Sensitivity labels and encryption

• Unified security monitoring

Your tenant stays protected from modern threats.

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✔ Compliance Center Administration

We keep your business aligned with industry standards and regulations.

Includes:

• Audit log configuration

• Retention rules & legal holds

• Sensitive information types

• Compliance score improvements

• Content search & eDiscovery

• Exportable compliance evidence

• Data lifecycle management

Your organization stays compliant without the headache.

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✔ Monitoring, Alerts & Automated Health Checks

We ensure your tenant stays healthy and uninterrupted.

Monitoring includes:

• Mail flow

• Teams service health

• Sign-in anomalies

• App outages

• Security alerts

• Device compliance

• SharePoint/OneDrive storage limits

• License usage trends

Problems are resolved before your users even notice.

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✔ User Support & Administrative Changes

We handle day-to-day administrative tasks so your team never gets stuck.

Examples:

• Adding new users

• Adjusting permissions

• Fixing email delivery issues

• Troubleshooting Teams/OneDrive

• Resetting MFA

• Adjusting department file access

• Creating new groups, folders, or mailboxes

Your staff gets the access they need—fast and securely.

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✔ Quarterly Microsoft 365 Review & Improvements

Every quarter, we evaluate your entire environment.

Review includes:

• Security score

• Active vs. inactive users

• License cost analysis

• Access control health

• App usage patterns

• Email security events

• File storage and permissions

• Recommendations for improvements

Your Microsoft ecosystem keeps evolving with your business.

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In Total: Microsoft 365 Administration With Zeoak Means…

✔ Users managed correctly and securely
✔ Licensing controlled and cost-optimized
✔ Email protected and reliable
✔ Teams structured and governed
✔ Security continuously enforced
✔ Compliance maintained automatically
✔ Tenant monitored around the clock
✔ Experts handling every change and request
✔ You never worry about Microsoft 365 again
 

Zeoak delivers expert, ongoing administration of your entire Microsoft 365 environment—keeping your business secure, organized, and running smoothly.