Remote Support and Maintenance 

Remote Support & Management – Fast, Proactive IT Support for Modern Businesses

Technology problems slow down productivity, frustrate employees, and interrupt operations. From email issues and device slowness to software errors and connectivity problems, even small disruptions cost time and money. Zeoak’s Remote Support & Management service provides your business with fast, professional help the moment you need it—while proactively maintaining your systems behind the scenes so issues never become problems in the first place.

This is not simple helpdesk support.
This is continuous, high-quality remote IT management, built to keep your business running smoothly around the clock.

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✔ Unlimited Remote Support for Your Entire Team

Your employees get direct access to real technicians—no outsourcing, no call queues, no long delays.

We support:

• Computer and laptop issues

• Slow devices or performance problems

• Software errors and updates

• Microsoft 365 issues (Teams, Outlook, OneDrive, SharePoint)

• Email configuration & troubleshooting

• VPN and Wi-Fi connectivity problems

• Printer and scanner issues

• Cloud app support

• Browser, login, and MFA issues

• Access and permission changes

If it can be fixed remotely, we resolve it quickly and thoroughly.

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✔ Real-Time Remote Troubleshooting

We use secure remote-access tools to diagnose and resolve issues instantly.

Capabilities:

• Screen sharing and remote control

• Live diagnostics

• System health checks

• Configuration updates

• Policy refreshes

• User environment cleanup

• Automated repairs for common issues

Most problems are fixed within minutes—without interrupting your team.

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✔ Proactive System Maintenance & Monitoring

We don’t wait for problems to occur.
We monitor your entire IT environment 24/7 and fix issues before your employees notice.

Proactive maintenance includes:

• Disk and hardware health checks

• Patch and update verification

• CPU/memory monitoring

• Device compliance checks

• Performance optimization

• Bandwidth and connectivity monitoring

• Alert-driven remediation

Your environment stays stable, fast, and secure.

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✔ Automated Updates & Patch Management

We keep all devices updated with critical patches and security fixes.

This includes:

• Windows and macOS updates

• Driver and firmware updates

• Microsoft 365 app updates

• Third-party software patches

• Automatic remediation for failed updates

Your devices stay secure and up-to-date without user disruption.

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✔ Application Management & Configuration

We manage the apps your team depends on.

Includes:

• Installing required apps

• Removing unauthorized applications

• Updating outdated versions

• Deploying configuration files and scripts

• Troubleshooting and repairing app crashes

Your software environment stays clean and stable.

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✔ Endpoint Visibility & System Health Reporting

We maintain complete visibility into your workstations, laptops, and devices.

We track:

• Device performance

• System stability

• Hardware errors

• Update status

• Storage and memory usage

• Threat detections

• Compliance status

Issues are identified early and resolved proactively.

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✔ Access & Permissions Management

We handle all user-access adjustments so your team always has the right permissions.

Services:

• New user access setup

• Group membership changes

• File/folder permission changes

• Application access updates

• MFA resets

• Account lockout support

Everything is secure, controlled, and quickly executed.

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✔ Remote Security Enforcement

We ensure devices follow strong security standards even outside the office.

Includes:

• Enforcing password and lockscreen policies

• Verifying secure configurations

• Ensuring Defender is running

• Monitoring for risky sign-ins

• Blocking unauthorized software

• Correcting non-compliant devices

Your remote workforce stays fully protected.

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✔ User Guidance & Best Practice Support

We help users work smarter and safer.

Includes:

• Productivity tips

• Microsoft 365 best practices

• Cloud file management guidance

• Training on new tools or workflows

• Remote onboarding coaching for new hires

Your employees stay confident, efficient, and supported.

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✔ Quarterly Remote Management Review

Every quarter, we assess your environment and make improvements.

Includes:

• Device performance trends

• Ticket analysis

• Network/endpoint health

• Update and patch compliance

• Recommendations for optimizations

• Growth & scaling considerations

Your IT environment continually evolves with your business.

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In Total: Remote Support & Management With Zeoak Means…

✔ Unlimited, fast remote support
✔ Real technicians, no outsourcing
✔ Proactive device and system maintenance
✔ 24/7 monitoring of critical systems
✔ Automated patching and app updates
✔ Smooth user experience and fast problem resolution
✔ Secure, compliant device standards
✔ Reliable access and connectivity
✔ Regular reviews and continuous improvements
✔ You never worry about everyday IT problems again

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Zeoak provides a complete, always-available remote IT operations service that keeps your systems stable, your employees productive, and your technology running smoothly—every single day.