Teams Phone

Teams Phone – Modern, Cloud-Based Calling for the Modern Workplace

Your business needs a phone system that’s flexible, reliable, and built for the way you work today—not a legacy PBX tied to a closet, proprietary hardware, or outdated phone lines. Zeoak’s Teams Phone service transforms Microsoft Teams into a fully featured, cloud-based enterprise phone system.

This is more than just making calls inside Teams—this is a professional-grade communication platform with unlimited scalability, enterprise security, and seamless integration into your Microsoft 365 environment.

Teams Phone becomes your business’s communication backbone, and Zeoak manages every part of it.

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✔ Full Cloud Phone System (PBX) inside Microsoft Teams

Teams Phone turns Teams into a complete business phone solution, replacing your old desk phone system with modern cloud calling.

Features include:

• Make and receive business calls from desktop, laptop, tablet, or mobile

• Click-to-call from Outlook and Teams

• Voicemail-to-email with transcription

• Auto attendants for routing callers

• Company-wide call queues

• Custom call flows for departments (Sales, Support, Front Desk)

• High-definition audio

• Cloud-based management—no hardware needed

Your phone system becomes smarter, simpler, and ready for the future.

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✔ Number Porting & New Number Provisioning

We handle all your phone numbers, including:

• Porting your existing business numbers

• Ordering new local or toll-free numbers

• Assigning direct numbers to staff

• Creating departmental or shared numbers

• Setting up location-based routing

No downtime, no confusion. Your numbers transfer smoothly.

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✔ Auto Attendants & Call Flow Design

Your phone tree becomes clean, professional, and intuitive.

Zeoak designs:

• Auto attendants (press 1 for Sales…)

• Business hours vs. after-hours routing

• Voicemail rules for each department

• Holiday routing schedules

• IVR menus

• Multi-language options

• Escalation paths for support lines

Your callers get a seamless, professional experience every time.

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✔ Call Queues & Department Routing

Ideal for teams that handle incoming call volume, including reception, support, and sales.

We configure:

• Attendee rotation

• Overflow rules

• Call waiting music

• Agent grouping

• Call pickup rules

• Missed call notifications

• Metrics and reporting

Your departments never miss an important call.

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✔ Voicemail & Voicemail-to-Email

Every user and department gets intelligent voicemail capabilities.

Features:

• Voicemail transcription sent directly to email

• Custom greetings

• Department shared voicemails

• Secure storage and retention

• Missed call alerts

Employees never miss critical messages again.

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✔ Microsoft Teams Certified Desk Phones & Hardware

If your team prefers physical handsets, we support them.

Supported devices include:

• Teams-certified desk phones

• Conference room phones

• Speakerphones

• Bluetooth and wired headsets

• Teams display devices

We help pick, configure, and deploy the right hardware for your environment.

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✔ Mobile & Remote Workforce Calling

Employees can make business calls anywhere using the Teams app.

Supports:

• iPhone and Android

• Tablets

• Laptops & desktops

• BYOD mobile policies

• Remote-first teams

• Hybrid workplace setups

Your team stays connected from anywhere in the world.

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✔ Enterprise Calling Features

Teams Phone replaces traditional PBX hardware with powerful cloud features:

• Call forwarding

• Delegation (assistants answering for executives)

• Shared line appearance

• Contact center integration

• Call parking

• Call escalation to video meetings

• Caller ID policies

• Call recording (optional add-on)

All with enterprise-grade reliability and security.

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✔ 911 Compliance & Location Services

We ensure your Teams Phone environment meets emergency service requirements.

Includes:

• Dynamic 911 location detection

• Per-location emergency routing

• Compliance with federal regulations

• Testing and validation

Your team stays safe and compliant.

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✔ Analytics, Reporting & Call Quality Monitoring

We give you insight into the performance of your phone system.

Reports include:

• Call volumes

• Average call duration

• Missed and abandoned calls

• Call queue performance

• Call quality and jitter/performance metrics

• User-level insights

You get visibility into how your team communicates.

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✔ Full Management & Ongoing Support

Zeoak handles everything related to Teams Phone:

• User setup and number assignment

• Phone troubleshooting

• Device configuration

• Call flow changes

• Voicemail updates

• License management

• Quality-of-service tuning

• SIP trunking (if needed)

We ensure your phone system always runs smoothly.

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In Total: Teams Phone With Zeoak Means…

✔ A modern, cloud-based business phone system
✔ Professional auto attendants and call flows
✔ Seamless calling from desktop, laptop, or mobile
✔ Voicemail-to-email with transcription
✔ Easy number porting and management
✔ Hardware options for offices and conference rooms
✔ Secure, compliant calling for your entire team
✔ Full management and support—no PBX required
✔ Lower cost and higher reliability than legacy phone systems
✔ You never have to touch phone hardware again

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Zeoak delivers a simple, reliable, fully managed calling solution built on the most powerful communication platform in the world—Microsoft Teams.